// /server/api/support/tickets/show.get.ts

import { createError } from "@b/utils/error";
import { models } from "@b/db";
import {
  notFoundMetadataResponse,
  serverErrorResponse,
  unauthorizedResponse,
} from "@b/utils/query";

export const metadata: OperationObject = {
  summary: "Retrieves a single ticket details for the logged-in user",
  description:
    "Fetches detailed information about a specific support ticket identified by its ID, including associated chat details.",
  operationId: "getTicket",
  tags: ["Support"],
  requiresAuth: true,
  parameters: [
    {
      index: 0,
      name: "id",
      in: "path",
      required: true,
      description: "The ID of the ticket to retrieve",
      schema: { type: "number" },
    },
  ],
  responses: {
    200: {
      description: "Ticket details retrieved successfully",
      content: {
        "application/json": {
          schema: {
            type: "object",
            properties: {
              status: {
                type: "boolean",
                description: "Indicates if the request was successful",
              },
              statusCode: {
                type: "number",
                description: "HTTP status code",
                example: 200,
              },
              data: {
                type: "object",
                properties: {
                  id: {
                    type: "string",
                    description: "ID of the ticket",
                  },
                  userId: {
                    type: "string",
                    description: "ID of the user who created the ticket",
                  },
                  agentId: {
                    type: "string",
                    description: "ID of the agent assigned to the ticket",
                  },
                  subject: {
                    type: "string",
                    description: "Subject of the ticket",
                  },
                  importance: {
                    type: "string",
                    description: "Importance level of the ticket",
                  },
                  status: {
                    type: "string",
                    description: "Status of the ticket",
                  },
                  messages: {
                    type: "object",
                    description: "Messages associated with the chat",
                  },
                  createdAt: {
                    type: "string",
                    format: "date-time",
                    description: "Date and time the ticket was created",
                  },
                  updatedAt: {
                    type: "string",
                    format: "date-time",
                    description: "Date and time the ticket was updated",
                  },
                },
              },
            },
          },
        },
      },
    },
    401: unauthorizedResponse,
    404: notFoundMetadataResponse("Support Ticket"),
    500: serverErrorResponse,
  },
};

export default async (data: Handler) => {
  if (!data.user?.id)
    throw createError({ statusCode: 401, message: "Unauthorized" });
  return getTicket(data.user.id, data.params.id);
};

// Get a specific ticket
export async function getTicket(
  userId: string,
  id: string
): Promise<SupportTicket> {
  const ticket = await models.supportTicket.findOne({
    where: { id, userId },
    include: [
      {
        model: models.user,
        as: "agent",
        attributes: ["avatar", "firstName", "lastName", "lastLogin"],
      },
    ],
  });

  if (!ticket) {
    throw createError({
      message: "Ticket not found",
      statusCode: 404,
    });
  }

  return ticket.get({ plain: true }) as unknown as SupportTicket;
}